Chat

Live chat is an important channel for customer interaction. Digital tools provide contextual clues and quick access to case history.

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CRM News & Insights

Customer Service

Phone Service

Help Desk vs Service Desk: What's the Difference Between Them?

Help desk and service desk sure sound similar, don’t they? Well, there are some key differences between help desk vs service desk and this article is about to teach you what are they!

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Customer Service

Kayako Takes It Beyond Ticket Solutions

Help desk software, Kayako has a customer-first approach to problem-solving.

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