Customer Service

When it comes to customer service, and especially IT support, a lot of you are probably asking yourselves, what is a help desk and what does a help desk do? This article will list most of the tools that help desks offer and then go over the advantages of using the best help desk system.

Best customer experience management software companies: We look at 15 digital CX software solutions (AKA CXM, CXP & CXM) from free tools to enterprise platforms

Looking for the best CRM call center software? We look at 10 call center management software solutions for cold calling, telemarketing & many other applications

Help desk and service desk sure sound similar, don’t they? Well, there are some key differences between help desk vs service desk and this article is about to teach you what are they!

Our 2023 Help Scout vs Zendesk comparison looks at all the differences between Zendesk & Help Scout pricing & features. Which one is better for your business?

What is ticketing? We explain the meaning & define what a ticketing system is useful for in customer service & other applications (+ examples of tools in use)

Need the best Freshdesk alternative? Here are 11 similar alternatives to Freshdesk help desk software (from free Freshdesk competitors to cheap paid options)

Our 2023 Freshdesk review looks at the pricing, features, pros & cons of this help desk software & explains what it is used for. Are Freshdesk costs worth it?