TeamSupport Review 2023: Features, Pricing, Pros & Cons

If you’re looking for new customer support software for your team, look no further than TeamSupport. However, if you’re unfamiliar with this popular software, don’t fret; we’ve got you covered.

This comprehensive TeamSupport review provides all the information you need to make a well-informed decision. We’ll discuss the software’s features, pricing, advantages, and disadvantages to make a well-informed choice, so let’s dive right in.

TeamSupport Review 2023: Is TeamSupport Any Good?

Yes! TeamSupport is a highly effective and trustworthy customer support software with advanced functionalities and scalability, so it’s a good choice for smaller and larger B2B software industry enterprises. As you will learn in this TeamSupport review, key features include best-in-class reporting, advanced customer self-service portals, live chat, etc.

These impressive features can help businesses streamline customer support processes and improve response times.

Furthermore, TeamSupport’s user-friendly and intuitive interface makes it easy to learn and navigate, even for businesses with no prior service delivery experience.

The cloud-hosted plans make it easy to use and maintain without worrying about complex installations or updating issues.

The advanced features, scalability, and affordable pricing make this software great for businesses of all sizes that want to boost customer support processes and streamline communication and collaboration between all departments.

TeamSupport Pricing Plans

First of all, how much does TeamSupport cost? Let’s first review TeamSupport prices:

^{*TeamSupport hasn’t listed a final annual price on either plan; we multiplied the monthly price by 12. So, if you’re interested in an annual subscription, contact customer support for the exact price.}
 

How Much Does TeamSupport Cost for Nonprofits?

After conducting research, we found no information indicating that TeamSupport offers specific pricing plans for nonprofits or charitable organizations.

However, TeamSupport has various pricing plans with different features and capabilities at varying costs.

Their basic plan includes ticket management, a knowledge base, and reporting features. Their more advanced plans, such as the Enterprise plan, provide additional features like screen recordings, CRM integrations, and custom branding options.

Extra tip: TeamSupport can offer discounts or special pricing for nonprofits, so call their customer support team and ask for possible cuts.

Are There Any TeamSupport Coupon Codes or Promo Discount Vouchers?

Unfortunately, we couldn’t find any coupon codes or promo discount vouchers.

However, it’s worth checking TeamSupport’s official website or social media pages for any ongoing promotions or discounts they may be offering.

Additionally, you can subscribe to TeamSupport’s newsletter to stay current with future promotions or discounts.

Finally, you can look for third-party coupon codes websites or forums, which can have updated information on any current or upcoming discounts or promo codes.

However, stay cautious when using third-party websites and ensure you’re applying real coupon codes. Otherwise, you can get scammed.

TeamSupport Free vs. Paid: What’s the Difference?

TeamSupport doesn’t offer a free version of their software. However, they have three paid versions that meet different needs and requirements.

Unfortunately, there’s not a free trial. So, you can’t test the paid plans before committing to one, which sucks. Nevertheless, let’s discuss what those plans offer.

The Essential Support plan, with a monthly starting price of $49 per agent, it’s designed for growing companies and includes many great features.

Some of those features include basic ticketing features like customer management, advanced ticket management, customer self-service, ticket deflection, and a knowledge base for a single product.

It also offers collaboration features within tickets, customer satisfaction rating (CSAT), customer distress index (CDI) scoring, basic reporting and prebuilt dashboards, ticket collision, federated search, a calendar, integrations, rest API, ticket automation, routing rules, and document management (wiki).

The Enterprise Support costs $69 per agent monthly and makes a great choice for businesses with more complex support needs.

It has all the features of the Essential version, plus multiple products for the knowledge base, custom reporting and dashboards, asset management, sandbox, ticket page full customization, customer hubs for up to three, workflow management, ticket widgets, SLA management for up to three, and multiple brand/product lines.

The Complete Customer Support Suite, which costs $119 per agent per month, offers all the features of the Enterprise Support version.

There’s also a live chat for real-time customer engagement and conversion, success for higher retention rates with customer health monitoring, streamlined renewals, and more, and insights for advanced reporting with customizable dashboards.

Finally, you will obtain unlimited SLA management, a sandbox for up to three, customer hubs for up to five, integrations for unlimited products, and up to 20,000 API calls.

TeamSupport Overview: What is TeamSupport & What is TeamSupport Used for?

TeamSupport is a customer support software for streamlining communication and collaboration among different teams within a company. It offers a complete customer support suite that enables businesses to manage resources and clients for faster and more accurate customer support responses.

TeamSupport’s features include ticket management, advanced customer self-service portals, screen recordings, live chat, ticket automation, internal chat, and integrations with other apps such as MailChimp, Zoho Reports, and Dropbox.

The software targets B2B software industries for small and large enterprises. Growing companies like this software because it offers cloud-hosted plans and scalable features.

TeamSupport also provides advanced reporting and dashboards, asset management, SLA management, and workflow management. Moreover, the software has a live chat, customer success solutions, and business analytics for advanced reporting.

Here’s a summary of what TeamSupport offers:

• TeamSupport can help you establish smooth communication and collaboration among different teams within your company.

• This software offers a complete customer support suite for managing resources and clients for faster and more accurate customer support responses.

• You can enjoy features like ticket management, internal chat, live chat, screen recordings, and advanced customer self-service integrations with other apps, such as Zoho Reports, MailChimp, and Dropbox.

• It’s perfect for B2B customer support needs.

• It offers cloud-hosted plans and scalable features for growing companies.

• You will get advanced reporting and dashboards, SLA management, workflow management, and asset management.

• There’s a live chat, business analytics, and customer success solutions for more advanced reporting.

Overall, it’s a comprehensive tool that helps SaaS companies manage their customer support operations more efficiently without spending too much time and money.

TeamSupport Features List

TeamSupport is a customer support platform that provides a range of features to help support teams streamline their workflow and deliver excellent customer support.

Here’s a summary of TeamSupport’s features:

• Ticket management

• Customer management

• Collaboration

• Ticket automation

• Reporting and analytics

• Customer self-service portal

• TeamSupport CRM integrations

• Live chat

• Knowledge base

• Mobile app
   

Here’s a more detailed look at some of the key features offered by TeamSupport:

Ticket Management

TeamSupport’s ticket management system helps agents prioritize and manage support tickets. Agents can view all assigned tickets, collaborate with other team members, and track customer interactions.

This feature ensures the timely and efficient handling of support tickets.
 

Customer Management

TeamSupport’s CRM allows agents to view a customer’s support interactions, including tickets, notes, and chats.

This information helps agents provide better, personalized support by understanding a customer’s history and needs.
 

Collaboration

TeamSupport’s collaboration features enable teams to work together on support tickets. Agents can communicate with one another using internal notes, tag other team members in tickets, and share files.

This feature ensures that all team members know and can work together to resolve customer issues.
 

Ticket Automation

TeamSupport offers ticket automation to streamline repetitive tasks, such as ticket routing and status updates. This feature helps agents focus on more complex support issues, improving the overall support quality.
 

Reporting and Analytics

TeamSupport offers detailed reports and analytics to help agents and managers track support metrics, identify trends, and make data-driven decisions. This feature helps support teams improve their processes and provide better customer support.
 

Customer Self-Service Portal

TeamSupport’s self-service portal allows customers to view their support history, submit tickets, and access the knowledge base.

This feature reduces the workload for agents and provides customers with a more efficient support experience.
 

TeamSupport CRM Integrations

TeamSupport integrates with popular CRM tools like Salesforce and Hubspot, allowing support teams to access customer information directly from their CRM.

This feature improves efficiency and reduces the time required to access customer information.

Live Chat

TeamSupport offers a live chat feature that allows customers to connect with support agents in real time, reducing response times and improving customer satisfaction. This feature ensures that customers receive quick and efficient support.
 

Knowledge Base

TeamSupport’s knowledge base allows agents to create and share articles, FAQs, and other support documentation.

This feature helps customers to find answers to their questions quickly, reducing the number of support tickets.
 

Mobile App

The mobile app allows agents to manage tickets, collaborate with team members, and access customer information. This feature ensures that agents can work remotely and respond to support requests even when away from their desks.

Overall, TeamSupport offers a comprehensive set of features to help support teams manage their workflow, collaborate more effectively, and provide excellent customer support.

With impressive features like ticket automation, collaboration, and detailed reporting, TeamSupport can help teams streamline processes, reduce response times, and provide exceptional customer support.

TeamSupport Pros and Cons

TeamSupport offers various features to help businesses improve their customer service. However, like any software, it has advantages and disadvantages.

Let’s look closely at the main pros and cons of TeamSupport to help you determine if it’s the right tool for your business needs.
 

TeamSupport Advantages

• Great ticketing system and ease of use: TeamSupport offers a robust system for efficiently managing customer inquiries and support requests. Additionally, it has customizable options for easy organizing and categorizing tickets.

• Features for collaboration: The collaboration features can do great things for your team. Users can easily communicate with each other, receive notifications, and share information about tickets.

• Excellent reporting and analytics: TeamSupport provides robust reporting and analytics features that allow businesses to track key metrics like response times, customer satisfaction scores, and agent productivity. These insights can help teams identify areas for improvement and make data-driven decisions.

• People can easily find solutions for issues independently: The self-service portal allows people to resolve common problems independently, freeing support staff to focus on more complex issues. Additionally, the knowledge base is user-friendly, and customers can submit support tickets directly from the portal.

• Integrates with various software tools: TeamSupport integrates with CRMs, marketing automation platforms, and e-commerce solutions. This makes it easy to bring customer data into TeamSupport and streamline workflows across different departments.
   

TeamSupport Disadvantages

• Steep learning curve: While TeamSupport is a powerful platform, learning how to use it effectively can take time. This can be especially challenging for smaller businesses with limited resources for training.

• Not so many customization options: While TeamSupport offers a good level of customization for its ticketing system and reporting features, there are some limitations to what can be modified. For businesses with unique needs, this could be a drawback.

• The mobile app functionality isn’t great: The TeamSupport mobile app isn’t as good as the desktop version. Moreover, some features aren’t available on mobile devices. This can be a deal-breaker for teams that need to manage support tickets while on the go.

• It’s not cheap: The cost of TeamSupport can be high, especially for smaller businesses with limited budgets. While the platform offers many features and benefits, the price may not be justifiable for some organizations.

• Not so many integrations with social media platforms: While TeamSupport integrates with many software tools, there are limitations to what social media platforms can be integrated. This can disadvantage businesses that rely heavily on social media for customer support.

TeamSupport Complaints & Praise (TeamSupport Reviews From Real Customers)

TeamSupport has received mixed reviews from customers online, with some praising the software’s features and customer support, while others have expressed frustration with the tool’s functionality and pricing.

Praise

Positive reviews of this help desk software usually highlight the software’s user-friendly interface, robust reporting and analytics capabilities, and helpful customer support team.

Many users also appreciate the ability to customize the software to meet their needs. They also praise the tool’s integration with other business tools and platforms.

Additionally, users have noted that TeamSupport is highly useful for managing complex support tickets and workflows at the service desk.

Complaints

However, negative TeamSupport reviews have also been posted by some customers.

Common complaints include issues with the software’s stability and speed. Others say the software’s interface is difficult to navigate for absolute beginners.

Others have expressed frustration with the pricing structure, with some people stating that they feel the software is overpriced for what it offers.

Reviews of TeamSupport also suggest that some users have experienced challenges integrating the software with other business tools and platforms, particularly regarding email and phone integrations.

Some customers have also reported issues with the software’s search functionality, which could be improved to make finding and managing support tickets easier.

Overall, while TeamSupport has received positive and negative reviews, it’s clear that the software offers a range of powerful features for businesses looking to manage their customer support workflows more effectively.

However, despite the few negative reviews, TeamSupport still remains one of the best help desk software available. Potential customers should carefully consider their specific needs and budget before investing in the software to ensure it fits their organization correctly.
 

Review of TeamSupport Support

One of the key aspects of any support software is the quality of support provided by the company behind it. Does TeamSupport provide good customer support? Let’s fight out!

TeamSupport offers many support options, including a knowledge base, email support, a user community, and a ticketing system.

If you have questions or want to learn more about the software, you can access the knowledge base and check the helpful articles and tutorials.

The knowledge base also answers frequently asked questions.

Alternatively, there’s a user community where you can connect with other users and get answers to your questions directly from people who have faced your issues.

However, the main support channel of TeamSupport is the ticketing system. Just submit your request and track the progress of your inquiries.

It’s user-friendly and allows people to attach files to explain their issues.

There’s also a knowledge base integration, which suggests helpful articles and tutorials based on the content of the user’s request.

Additionally, TeamSupport offers live chat. This feature is especially useful for urgent issues that require immediate attention.

As for the quality of customer support, people have had good and bad things to say about it. Many suggest the support system is easy to use, efficient, and reliable.

They also have nice words about the support team because it solves problems quickly and usually goes above and beyond to help people get back on track.

However, some people have had a negative experience with TeamSupport’s customer support system. They have complained that the support system can be slow and hard to use.

Others have expressed disappointment with the support quality, citing slow response times and inadequate solutions to their problems. So, the quality of support provided by TeamSupport appears to be mixed.

While many customers have had positive experiences, there have also been negative TeamSupport reviews.

That being said, it’s worth noting that the company has a dedicated customer support team that’s responsive and helpful in resolving customer issues.

Is TeamSupport Worth it? Key Takeaways

So, is TeamSupport worth it? After looking closely at TeamSupport, we can confidently say it is! This robust customer support software can help your team manage customer inquiries and support tickets efficiently.

The wide range of features and competitive pricing make it a top choice for businesses of all sizes. However, like any software, it has drawbacks, such as limited customization options. So, if you need something more advanced, consider TeamSupport alternatives.

Overall, if you’re looking for beginner-friendly and cheap customer support software that can help your team provide top-notch customer service, consider TeamSupport.

Hopefully, our extensive software review can help you determine if TeamSupport is right for your business.
 

Our Final TeamSupport Rating

We would give TeamSupport a rating of 4.8 out of 5.