X2CRM Review 2023: Features, Pricing, Uses, Pros and Cons

These days, every business needs CRM software that can help streamline their services and foster their relationships with clients and leads. The X2CRM fits this particular bill perfectly. It promises an array of features that can help transform and elevate client interactions while boosting productivity.

Our X2CRM review explores these features in detail, as you’re about to see. It’ll furnish you with essential insights about the system and explore intricate details that will help you determine whether it's a good fit for your business. Shall we?

X2CRM Review 2023: Is X2CRM Any Good?

X2CRM is an excellent system that helps businesses optimize their operations and customer interactions. It provides features like sales automation, lead management, and customer support all of which are explored in this X2CRM review. Overall, it’s stellar software and deserves a mention among the best CRM platforms. 

X2CRM Pricing Plans

Before we go any further, how about we find out just how much the X2CRM software costs? Let's first review X2CRM costs:

As you can see from the table above, the open-source version of the X2CRM is completely free. However, there’s a paid version available, but you'd have to contact the provider for pricing, which is dependent on certain factors, including the number of users. 
 

How Much Does X2CRM Cost For Non-Profits?

X2CRM provides no special plan for non-profit organizations and advocacy groups. Non-profits can get the free open-source version or contact them for additional information on the paid category. It's all about weighing the options and making sure they correspond to your financial capabilities. 
 

Are There Any X2CRM Promo Codes Or Discount Vouchers?

We conducted painstaking research and found no promo codes or discount vouchers for the software at this time. You can, however, contact X2 Engine Inc. for some information on upcoming promotional discounts, if any. 

X2CRM Free Vs Paid: What's The Difference?

The free open-source version of the X2CRM offers very useful features, including marketing automation. Users also get access to a live demo that allows them to view the system and get to work with all the features on display. 

On the other hand, there is no lucid information about the exclusive benefits of the paid versions. However, you can expect better customer support as well as hosting services. 

X2CRM Overview: What Is X2CRM And What Is X2CRM Used For?

X2CRM is a web-based CRM solution designed by X2Engine to enhance data processing and customer interactions for business. It is endowed with sophisticated tools, including marketing automation tools like drip campaign builder and web visitor tracking. 

X2CRM is designed to provide businesses with a cost-effective CRM solution without compromising on functionality. The software also boasts mobile accessibility, workflow automation, and seamless integration with other third-party options. 

Let's have a more comprehensive look at the features and capabilities of X2CRM in the following section. 

X2CRM Features List

The main features of X2CRM are:

• Contact Management

• Marketing Automation

• Sales Automation

• Workflow Automation

• Email Marketing

• Mobile Apps

• Quotes Submission 

• Task management dashboards

• Reporting and analytics

• Social Activity Stream

1. Contact Management

The software allows you to create and administer your list of contacts and leads with explicit information and interaction history. This makes it easier to follow up on your lead and potentially widen your customer base. 
 

2. Marketing Automation

It also allows you to automate marketing campaigns and monitor the product and success of your marketing endeavors. This is regarded as one of its key features. 
 

3. Sales Automation

The software makes your sales process even more effective, as it can help manage deals and agreements. The sales Automation tools can also predict sales using cutting-edge analytics. 
 

4. Workflow Automation

With X2CRM, you also get to curate custom workflows that can help streamline and complete repetitive tasks. 
 

5. Email Marketing

It also affords you the chance to create and send out personalized email campaigns while monitoring responses with advanced analytics. 
 

6. Mobile Apps

The software has a stellar mobile app option that allows you to chase leads and keep track of your activities on the go. 
 

7. Quotes Creation

X2CRM also allows users to create and send out quotes as well as invoices to customers and leads. 
 

8. Task Management Dashboards

X2CRM has an in-built task management dashboard that displays upcoming deadlines and projects. This feature ensures you never have to miss a deadline or skip an important project ever again. 
 

9. Reporting And Analytics

Like most CRM solutions, the software can generate incisive and profound reports that help you measure and monitor the effectiveness of your sales and marketing. This feature will let you know what is lacking, what is working, and what you need to improve. 
 

10. Social Activity Stream

It has an activity feed stream that allows you to track workflow and users' activities in real time. The stream comprises notifications, location, and social posts. 

X2CRM Pros And Cons:

Below are the advantages and disadvantages of X2CRM:
 

X2CRM Advantages

Open-source 

The software is one of the best open source crm tools on the market. It gives users the creative freedom to customize it according to the specific needs of their businesses. 

Very affordable

It is one of the most cost-effective CRM solutions out there thanks to its competitive pricing. There is a free version, which is loaded with an impressive range of features, as well as a largely affordable paid variant. This makes it an attractive option for small and medium-sized businesses. 

X2CRM certainly merits an honorable mention on any list of the best free CRM software on the market. 

Variety of features

The system offers a wide array of sophisticated features that can help streamline the tasks of different business departments. Users get everything from sales to marketing automation tools to reports and analytics.

Mobile accessibility

X2CRM also provides mobile accessibility through its excellent mobile app available on your app stores. 
 

X2CRM Disadvantages

Underwhelming customer support

The quality of customer support can be quite underwhelming. Many users consider this a total let-down due to the poor responsiveness and lack of comprehensive assistance. 

Restricted third-party integration

While the software does provide for seamless integrations with other third-party systems, the pool just isn't as wide as what you have on other CRM platforms. 

Complex for beginners

This CRM system can be very complex and overwhelming for people who aren't very familiar with CRM ecosystems. 

X2CRM Complaints And Praise (X2CRM Reviews From Real Customers)

We found tons of positive reviews of X2CRM software on different online platforms. Many users praised the configurability of the suite, as well as its seamless integration with AWS and other such platforms. 

A ton of user reviews also found the marketing automation tools very impressive, with some claiming it boosted their sales by a lot. 

Some were also pleased with the sheer variety of sophisticated features that cater effectively to the various needs of their businesses. In all, the majority of the users consider it very efficient, affordable, and downright excellent. 

Negative Reviews

As you can probably guess, there were some negative X2CRM reviews as well. One recurrent complaint about the system was the underwhelming customer support and poor responsiveness. 

There were frequent complaints about the system's lack of spread and popularity, which makes it difficult to get community support. One particular user opined that it would be great if the software enjoyed some popularity like its leading competitor, Salesforce.

Overall, the positive reviews far outweigh the negatives, making the software a largely recommendable option. 
 

Review of X2CRM Support

X2CRM users have access to email support as well as a phone number on their website contact page. However, responsiveness from these channels isn't always as quick and comprehensive as we would like them to be. 

In addition, community support from forums is limited due to the low number of users on the platform. 

Is X2CRM Worth It? Final Points 

In summary, this review concludes that the X2CRM is a deeply efficient and affordable option for businesses looking to incorporate a sophisticated CRM system.  It provides users with impressive features, including a marketing automation tool that can perk up customer interactions and induce results. 

However, it may not be the go-to option for large businesses that require CRM systems with extensive third-party integrations. Salesforce might be a more suitable alternative for such companies. 

In addition, learning and getting acquainted with the intricacies may take some time and patience, but it soon becomes a smooth ride once you get the hang of it.  The administrators can also do a lot better in terms of improving customer support by prioritizing swift and helpful responses and adding a live chat option. 

Ultimately, the answer to the question "Is X2CRM Worth It?" depends on your business's needs and preferences. We believe it makes an excellent CRM choice for the average business and has what it takes to boost productivity and propel market growth.
 

Our Final Rating

Our final Rating for the X2CRM software is a solid 3.8 out of 5.